commit
06ba70c661
@ -1,9 +1,8 @@
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---
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---
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title: Failed To Fetch
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title: Failed to Fetch
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slug: /troubleshooting/failed-to-fetch
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slug: /troubleshooting/failed-to-fetch
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description: Troubleshooting "Failed to Fetch"
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description: Troubleshooting "Failed to Fetch"
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keywords:
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keywords: [
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[
|
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Jan AI,
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Jan AI,
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Jan,
|
Jan,
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||||||
ChatGPT alternative,
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ChatGPT alternative,
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||||||
@ -22,14 +21,17 @@ You may receive a "Error Occured: Failed to Fetch" response when you first start
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This may occur due to several reasons. Please follow these steps to resolve it:
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This may occur due to several reasons. Please follow these steps to resolve it:
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1. Ensure you are on the latest version of Mac, Windows or Ubuntu OS version
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1. Ensure you are on the latest version of Mac, Windows or Ubuntu OS version
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- Upgrading to the latest version has resolved this issue for most people
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- Upgrading to the latest version has resolved this issue for most people
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2. Select a model that is smaller than 80% of your hardware V/RAM.
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2. Select a model that is smaller than 80% of your hardware V/RAM.
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- For example, if you have a 8GB machine, you should select models smaller than 6GB.
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- For example, if you have a 8GB machine, you should select models smaller than 6GB.
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3. Install the latest [Nightly release](https://jan.ai/install/nightly/)
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3. Install the latest [Nightly release](https://jan.ai/install/nightly/)
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- If you are re-installing Jan, it can help to [clear the application cache](https://jan.ai/troubleshooting/stuck-on-broken-build/)
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4. Ensure your V/RAM is accessible by the application (some people have virtual RAM)
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- If you are re-installing Jan, it can help to [clear the application cache](https://jan.ai/troubleshooting/stuck-on-broken-build/)
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5. If you are on Nvidia GPUs, please download [Cuda](https://developer.nvidia.com/cuda-downloads)
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4. Ensure your V/RAM is accessible by the application (some people have virtual RAM)
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5. If you are on Nvidia GPUs, please download [Cuda](https://developer.nvidia.com/cuda-downloads)
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37
docs/docs/guides/07-troubleshooting/03-gpu-not-used.mdx
Normal file
37
docs/docs/guides/07-troubleshooting/03-gpu-not-used.mdx
Normal file
@ -0,0 +1,37 @@
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---
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title: Jan is Not Using GPU
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keywords: [
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||||||
|
Jan AI,
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||||||
|
Jan,
|
||||||
|
ChatGPT alternative,
|
||||||
|
local AI,
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||||||
|
private AI,
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||||||
|
convZ
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||||||
|
ersational AI,
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||||||
|
no-subscription fee,
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||||||
|
large language model,
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||||||
|
troubleshooting,
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||||||
|
]
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---
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By default, Jan uses GPU acceleration.
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If you are experiencing this issue, you may need to download the latest Nvidia CUDA toolkit.
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> We weren't propagating CUDA issues in the old build.
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Steps:
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1. Download Cuda toolkit (versions 11.4+) from [Nvidia](https://developer.nvidia.com/cuda-downloads?target_os=Windows)
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1. Go to Settings > Advanced > Turn on GPU acceleration
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1. You may need to restart Jan
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1. Check in `System Monitor` that there is more (V)RAM now
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1. If the issue persists, please install the [Nightly version](/install/nightly) instead.
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1. If the issue persists, ensure your (V)RAM is accessible by the application. Some folks have virtual RAM and needs additional configuration.
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1. Get help in [Jan Discord](https://discord.gg/mY69SZaMaC).
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Reference in New Issue
Block a user