From ae23127ddb5a25ce5e55772481fde44e72585d3e Mon Sep 17 00:00:00 2001 From: hieu-jan <150573299+hieu-jan@users.noreply.github.com> Date: Fri, 2 Feb 2024 07:53:01 +0900 Subject: [PATCH 1/2] docs: add trouble 07-undefined-issue --- .../08-troubleshooting/07-undefined-issue.mdx | 26 +++++++++++++++++++ 1 file changed, 26 insertions(+) create mode 100644 docs/docs/guides/08-troubleshooting/07-undefined-issue.mdx diff --git a/docs/docs/guides/08-troubleshooting/07-undefined-issue.mdx b/docs/docs/guides/08-troubleshooting/07-undefined-issue.mdx new file mode 100644 index 000000000..b45bfd86e --- /dev/null +++ b/docs/docs/guides/08-troubleshooting/07-undefined-issue.mdx @@ -0,0 +1,26 @@ +--- +title: Undefined Issue +slug: /troubleshooting/undefined-issue +description: Undefined issue troubleshooting guide. +keywords: + [ + Jan AI, + Jan, + ChatGPT alternative, + local AI, + private AI, + conversational AI, + no-subscription fee, + large language model, + troubleshooting, + undefined issue, + ] +--- + +You may encounter an "undefined" issue when using Jan. Here are some troubleshooting steps to help you resolve the issue. + +1. Try wiping the Jan folder and reopening the Jan app and see if the issue persists. +2. If the issue persists, try to go `~/jan/extensions/@janhq/inference-nitro-extensions/dist/bin//nitro` and run the nitro manually and see if you get any error messages. +3. Resolve the error messages you get from the nitro and see if the issue persists. +4. Reopen the Jan app and see if the issue is resolved. +5. If the issue persists, please contact us at [Jan Discord](https://discord.gg/mY69SZaMaC). From 8ff04f4db96340546809af7e027a4105abc043c0 Mon Sep 17 00:00:00 2001 From: hieu-jan <150573299+hieu-jan@users.noreply.github.com> Date: Fri, 2 Feb 2024 10:03:39 +0900 Subject: [PATCH 2/2] docs: add app log --- docs/docs/guides/08-troubleshooting/07-undefined-issue.mdx | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/docs/guides/08-troubleshooting/07-undefined-issue.mdx b/docs/docs/guides/08-troubleshooting/07-undefined-issue.mdx index b45bfd86e..4aba6438d 100644 --- a/docs/docs/guides/08-troubleshooting/07-undefined-issue.mdx +++ b/docs/docs/guides/08-troubleshooting/07-undefined-issue.mdx @@ -23,4 +23,4 @@ You may encounter an "undefined" issue when using Jan. Here are some troubleshoo 2. If the issue persists, try to go `~/jan/extensions/@janhq/inference-nitro-extensions/dist/bin//nitro` and run the nitro manually and see if you get any error messages. 3. Resolve the error messages you get from the nitro and see if the issue persists. 4. Reopen the Jan app and see if the issue is resolved. -5. If the issue persists, please contact us at [Jan Discord](https://discord.gg/mY69SZaMaC). +5. If the issue persists, please share with us the [app logs](https://jan.ai/troubleshooting/how-to-get-error-logs/) via [Jan Discord](https://discord.gg/mY69SZaMaC).