diff --git a/docs/docs/guides/error-codes/no-assistant-available.mdx b/docs/docs/guides/error-codes/no-assistant-available.mdx new file mode 100644 index 000000000..31d9a75e9 --- /dev/null +++ b/docs/docs/guides/error-codes/no-assistant-available.mdx @@ -0,0 +1,31 @@ +--- +title: No Assistant Available +sidebar_position: 7 +description: Troubleshooting steps to resolve issues no assistant available. +keywords: + [ + Jan AI, + Jan, + ChatGPT alternative, + local AI, + private AI, + conversational AI, + no-subscription fee, + large language model, + troubleshooting, + no assistant available, + ] +--- + +When you encounter the following error message: +``` +No assistant available. +``` + +This issue arises when a new, unintentional file appears in `/jan/assistants`. + +It can be resolved through the following steps: + +1. Access the `/jan/assistants` directory using a file manager or terminal. + +2. Within `/jan/assistants`, this directory should only contain a folder named `jan`. Identify any file outside of this folder and remove it. \ No newline at end of file diff --git a/docs/docs/guides/error-codes/stuck-on-loading-model.mdx b/docs/docs/guides/error-codes/stuck-on-loading-model.mdx new file mode 100644 index 000000000..86a16b5fc --- /dev/null +++ b/docs/docs/guides/error-codes/stuck-on-loading-model.mdx @@ -0,0 +1,62 @@ +--- +title: Stuck on Loading Model +sidebar_position: 8 +description: Troubleshooting steps to resolve issues related to the loading model. +keywords: + [ + Jan AI, + Jan, + ChatGPT alternative, + local AI, + private AI, + conversational AI, + no-subscription fee, + large language model, + troubleshooting, + stuck on loading model, + ] +--- + +## 1. Issue: Model Loading Stuck Due To Missing Windows Management Instrumentation Command-line (WMIC) + +Encountering a stuck-on-loading model issue in Jan is caused by errors related to the `Windows Management Instrumentation Command-line (WMIC)` path not being included in the system's PATH environment variable. + +Error message: +``` +index.js:47 Uncaught (in promise) Error: Error invoking remote method 'invokeExtensionFunc': Error: Command failed: WMIC CPU Get NumberOfCores +``` + +It can be resolved through the following steps: + +1. **Open System Properties:** + - Press `Windows key + R`. + - Type `sysdm.cpl` and press `Enter`. + +2. **Access Environment Variables:** + - Go to the "Advanced" tab. + - Click the "Environment Variables" button. + +3. **Edit System PATH:** + - Under "System Variables" find and select `Path`. + - Click "Edit." + +4. **Add WMIC Path:** + - Click "New" and enter `C:\Windows\System32\Wbem`. + +5. **Save Changes:** + - Click "OK" to close and save your changes. + +6. **Verify Installation:** + - Restart any command prompts or terminals. + - Run `where wmic` to verify. Expected output: `C:\Windows\System32\wbem\WMIC.exe`. + + +## 2. Issue: Model Loading Stuck Due To CPU Without AVX + +Encountering an issue with models stuck on loading in Jan can be due to the use of older generation CPUs that do not support Advanced Vector Extensions (AVX). + +To check if your CPU supports AVX, visit the following link: [CPUs with AVX](https://en.wikipedia.org/wiki/Advanced_Vector_Extensions#CPUs_with_AVX) + +:::warning [Please use this with caution] +As a workaround, consider using an [emulator](https://www.intel.com/content/www/us/en/developer/articles/tool/software-development-emulator.html) to simulate AVX support. +::: \ No newline at end of file diff --git a/docs/docs/guides/error-codes/thread-disappreance.mdx b/docs/docs/guides/error-codes/thread-disappreance.mdx new file mode 100644 index 000000000..06235df56 --- /dev/null +++ b/docs/docs/guides/error-codes/thread-disappreance.mdx @@ -0,0 +1,26 @@ +--- +title: Thread Disappearance +sidebar_position: 6 +description: Troubleshooting steps to resolve issues threads suddenly disappearance. +keywords: + [ + Jan AI, + Jan, + ChatGPT alternative, + local AI, + private AI, + conversational AI, + no-subscription fee, + large language model, + troubleshooting, + thread disappearance, + ] +--- + +When you encounter the error of old threads suddenly disappear. This can happen when a new, unintentional file is created in `/jan/threads`. + +It can be resolved through the following steps: + +1. Go to `/jan/threads`. + +2. The `/jan/threads` directory contains many folders named with the prefix `jan_` followed by an ID (e.g., `jan_123`). Look for any file not conforming to this naming pattern and remove it. \ No newline at end of file