From 065776eef658ef914e428d9d86d0972da094a35c Mon Sep 17 00:00:00 2001 From: Gabrielle Ong Date: Sat, 6 Jan 2024 10:01:15 +0800 Subject: [PATCH 1/3] docs: troubleshoot failed to fetch model --- .../07-troubleshooting/02-failed-to-fetch.mdx | 34 +++++++++++++++++++ 1 file changed, 34 insertions(+) create mode 100644 docs/docs/guides/07-troubleshooting/02-failed-to-fetch.mdx diff --git a/docs/docs/guides/07-troubleshooting/02-failed-to-fetch.mdx b/docs/docs/guides/07-troubleshooting/02-failed-to-fetch.mdx new file mode 100644 index 000000000..7d6010521 --- /dev/null +++ b/docs/docs/guides/07-troubleshooting/02-failed-to-fetch.mdx @@ -0,0 +1,34 @@ +--- +title: Failed To Fetch models +slug: /troubleshooting/failed-to-fetch +description: Troubleshooting "Failed to Fetch model" +keywords: + [ + Jan AI, + Jan, + ChatGPT alternative, + local AI, + private AI, + convZ + ersational AI, + no-subscription fee, + large language model, + troubleshooting, + ] +--- + +You may receive a "Error Occured: Failed to Fetch" response when you first start chatting with a selected model. + +This may occur due to several reasons. Please follow these steps to resolve it: + +1. Ensure you are on the latest version of Mac, Windows or Ubuntu OS version + - Upgrading to the latest version has resolved this issue for most people + +2. Select a model that is smaller than 80% of your hardware V/RAM. + - For example, if I have a 8GB machine, I should select models smaller than 6GB. + +3. Install the latest Nightly build from github linked in https://jan.ai/install/ + - If you are reinstalling Jan, follow the uninstall instructions for your relevant OS to clear the application cache + +4. Ensure your V/RAM is accessible by the application (some people have virtual RAM) +5. If you are on Nvidia GPUs, please download [Cuda](https://developer.nvidia.com/cuda-downloads) From 6465dbe0e01741566c3a8049dc9fbd210fa0d2bf Mon Sep 17 00:00:00 2001 From: Gabrielle Ong Date: Sat, 6 Jan 2024 10:08:31 +0800 Subject: [PATCH 2/3] docs: add nightly install link to failed to fetch --- docs/docs/guides/07-troubleshooting/02-failed-to-fetch.mdx | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/docs/docs/guides/07-troubleshooting/02-failed-to-fetch.mdx b/docs/docs/guides/07-troubleshooting/02-failed-to-fetch.mdx index 7d6010521..09417c196 100644 --- a/docs/docs/guides/07-troubleshooting/02-failed-to-fetch.mdx +++ b/docs/docs/guides/07-troubleshooting/02-failed-to-fetch.mdx @@ -27,8 +27,8 @@ This may occur due to several reasons. Please follow these steps to resolve it: 2. Select a model that is smaller than 80% of your hardware V/RAM. - For example, if I have a 8GB machine, I should select models smaller than 6GB. -3. Install the latest Nightly build from github linked in https://jan.ai/install/ - - If you are reinstalling Jan, follow the uninstall instructions for your relevant OS to clear the application cache +3. Install the latest Nightly release https://jan.ai/install/nightly/ + - If you are re-installing Jan, it can help to clear the application cache (see uninstall instructions for your OS) 4. Ensure your V/RAM is accessible by the application (some people have virtual RAM) 5. If you are on Nvidia GPUs, please download [Cuda](https://developer.nvidia.com/cuda-downloads) From b159cba86412c9e89c6dd84765c600a744b80420 Mon Sep 17 00:00:00 2001 From: Gabrielle Ong Date: Sat, 6 Jan 2024 10:35:27 +0800 Subject: [PATCH 3/3] docs: fixes for failed to fetch --- .../guides/07-troubleshooting/02-failed-to-fetch.mdx | 11 ++++++----- 1 file changed, 6 insertions(+), 5 deletions(-) diff --git a/docs/docs/guides/07-troubleshooting/02-failed-to-fetch.mdx b/docs/docs/guides/07-troubleshooting/02-failed-to-fetch.mdx index 09417c196..7b9cb9e36 100644 --- a/docs/docs/guides/07-troubleshooting/02-failed-to-fetch.mdx +++ b/docs/docs/guides/07-troubleshooting/02-failed-to-fetch.mdx @@ -1,7 +1,7 @@ --- -title: Failed To Fetch models +title: Failed To Fetch slug: /troubleshooting/failed-to-fetch -description: Troubleshooting "Failed to Fetch model" +description: Troubleshooting "Failed to Fetch" keywords: [ Jan AI, @@ -25,10 +25,11 @@ This may occur due to several reasons. Please follow these steps to resolve it: - Upgrading to the latest version has resolved this issue for most people 2. Select a model that is smaller than 80% of your hardware V/RAM. - - For example, if I have a 8GB machine, I should select models smaller than 6GB. + - For example, if you have a 8GB machine, you should select models smaller than 6GB. -3. Install the latest Nightly release https://jan.ai/install/nightly/ - - If you are re-installing Jan, it can help to clear the application cache (see uninstall instructions for your OS) +3. Install the latest [Nightly release](https://jan.ai/install/nightly/) + - If you are re-installing Jan, it can help to [clear the application cache](https://jan.ai/troubleshooting/stuck-on-broken-build/) 4. Ensure your V/RAM is accessible by the application (some people have virtual RAM) + 5. If you are on Nvidia GPUs, please download [Cuda](https://developer.nvidia.com/cuda-downloads)