121 lines
3.1 KiB
Plaintext
121 lines
3.1 KiB
Plaintext
---
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title: Stuck on a Broken Build
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slug: /troubleshooting/stuck-on-broken-build
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description: Jan is a ChatGPT-alternative that runs on your own computer, with a local API server.
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keywords:
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[
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Jan AI,
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Jan,
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ChatGPT alternative,
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local AI,
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private AI,
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conversational AI,
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no-subscription fee,
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large language model,
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troubleshooting,
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]
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---
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{/* Imports */}
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import Tabs from "@theme/Tabs";
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import TabItem from "@theme/TabItem";
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The following steps will help you troubleshoot and resolve issues related to broken builds.
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1. Unistall Jan
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<Tabs groupId="operating-systems">
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<TabItem value="mac" label="macOS">
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Delete Jan from your `/Applications` folder
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</TabItem>
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<TabItem value="win" label="Windows">
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To uninstall Jan in Windows, use the [Windows Control Panel](https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-4b55f974-2cc6-2d2b-d092-5905080eaf98).
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</TabItem>
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<TabItem value="linux" label="Linux">
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To uninstall Jan on Linux, you should use your package manager's uninstall or remove option. For Debian/Ubuntu-based distributions, if you installed Jan via the `.deb` package, you can uninstall Jan using the following command:
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```bash
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sudo apt-get remove jan
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```
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</TabItem>
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</Tabs>
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2. Delete the application data, cache, and user data folders
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<Tabs groupId="operating-systems">
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<TabItem value="mac" label="macOS">
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```bash
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# Step 1: Delete the application data
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## Newer versions
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rm -rf ~/Library/Application\ Support/jan
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## Versions 0.2.0 and older
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rm -rf ~/Library/Application\ Support/jan-electron
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# Step 2: Clear application cache
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rm -rf ~/Library/Caches/jan*
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# Step 3: Remove all user data
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rm -rf ~/jan
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```
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</TabItem>
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<TabItem value="win" label="Windows">
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```bash
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# You can delete the `/Jan` directory in Windows's AppData Directory by visiting the following path `%APPDATA%\Jan`
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cd C:\Users\%USERNAME%\AppData\Roaming
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rm -rf ./Jan
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```
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</TabItem>
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<TabItem value="linux" label="Linux">
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```bash
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# You can delete the user data folders located at the following `~/jan`
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rm -rf ~/jan
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```
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</TabItem>
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</Tabs>
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3. If you are using version before `0.4.2` you need to run the following commands
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<Tabs groupId="operating-systems">
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<TabItem value="mac" label="macOS">
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```bash
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ps aux | grep nitro
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# Looks for processes like `nitro` and `nitro_arm_64`, and kill them one by one by process ID
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kill -9 <PID>
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```
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</TabItem>
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<TabItem value="win" label="Windows">
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```bash
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# Find the process ID (PID) of the nitro process by filtering the list by process name
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tasklist | findstr "nitro"
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# Once you have the PID of the process you want to terminate, run the `taskkill`
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taskkill /F /PID <PID>
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```
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</TabItem>
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<TabItem value="linux" label="Linux">
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```bash
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ps aux | grep nitro
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# Looks for processes like `nitro` and `nitro_arm_64`, and kill them one by one by process ID
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kill -9 <PID>
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```
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</TabItem>
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</Tabs>
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4. Download the latest version from via our homepage, [https://jan.ai/](https://jan.ai/).
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