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docs: add troubleshoot undefined issue
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---
title: Undefined Issue
slug: /troubleshooting/undefined-issue
description: Undefined issue troubleshooting guide.
keywords:
[
Jan AI,
Jan,
ChatGPT alternative,
local AI,
private AI,
conversational AI,
no-subscription fee,
large language model,
troubleshooting,
undefined issue,
]
---
You may encounter an "undefined" issue when using Jan. Here are some troubleshooting steps to help you resolve the issue.
1. Try wiping the Jan folder and reopening the Jan app and see if the issue persists.
2. If the issue persists, try to go `~/jan/extensions/@janhq/inference-nitro-extensions/dist/bin/<your-os>/nitro` and run the nitro manually and see if you get any error messages.
3. Resolve the error messages you get from the nitro and see if the issue persists.
4. Reopen the Jan app and see if the issue is resolved.
5. If the issue persists, please share with us the [app logs](https://jan.ai/troubleshooting/how-to-get-error-logs/) via [Jan Discord](https://discord.gg/mY69SZaMaC).