Merge branch 'dev' into docs-pena-team

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Henry 2024-03-09 19:44:13 +09:00 committed by GitHub
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---
title: No Assistant Available
sidebar_position: 7
description: Troubleshooting steps to resolve issues no assistant available.
keywords:
[
Jan AI,
Jan,
ChatGPT alternative,
local AI,
private AI,
conversational AI,
no-subscription fee,
large language model,
troubleshooting,
no assistant available,
]
---
When you encounter the following error message:
```
No assistant available.
```
This issue arises when a new, unintentional file appears in `/jan/assistants`.
It can be resolved through the following steps:
1. Access the `/jan/assistants` directory using a file manager or terminal.
2. Within `/jan/assistants`, this directory should only contain a folder named `jan`. Identify any file outside of this folder and remove it.

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---
title: Stuck on Loading Model
sidebar_position: 8
description: Troubleshooting steps to resolve issues related to the loading model.
keywords:
[
Jan AI,
Jan,
ChatGPT alternative,
local AI,
private AI,
conversational AI,
no-subscription fee,
large language model,
troubleshooting,
stuck on loading model,
]
---
## 1. Issue: Model Loading Stuck Due To Missing Windows Management Instrumentation Command-line (WMIC)
Encountering a stuck-on-loading model issue in Jan is caused by errors related to the `Windows Management Instrumentation Command-line (WMIC)` path not being included in the system's PATH environment variable.
Error message:
```
index.js:47 Uncaught (in promise) Error: Error invoking remote method 'invokeExtensionFunc': Error: Command failed: WMIC CPU Get NumberOfCores
```
It can be resolved through the following steps:
1. **Open System Properties:**
- Press `Windows key + R`.
- Type `sysdm.cpl` and press `Enter`.
2. **Access Environment Variables:**
- Go to the "Advanced" tab.
- Click the "Environment Variables" button.
3. **Edit System PATH:**
- Under "System Variables" find and select `Path`.
- Click "Edit."
4. **Add WMIC Path:**
- Click "New" and enter `C:\Windows\System32\Wbem`.
5. **Save Changes:**
- Click "OK" to close and save your changes.
6. **Verify Installation:**
- Restart any command prompts or terminals.
- Run `where wmic` to verify. Expected output: `C:\Windows\System32\wbem\WMIC.exe`.
## 2. Issue: Model Loading Stuck Due To CPU Without AVX
Encountering an issue with models stuck on loading in Jan can be due to the use of older generation CPUs that do not support Advanced Vector Extensions (AVX).
To check if your CPU supports AVX, visit the following link: [CPUs with AVX](https://en.wikipedia.org/wiki/Advanced_Vector_Extensions#CPUs_with_AVX)
:::warning [Please use this with caution]
As a workaround, consider using an [emulator](https://www.intel.com/content/www/us/en/developer/articles/tool/software-development-emulator.html) to simulate AVX support.
:::

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---
title: Thread Disappearance
sidebar_position: 6
description: Troubleshooting steps to resolve issues threads suddenly disappearance.
keywords:
[
Jan AI,
Jan,
ChatGPT alternative,
local AI,
private AI,
conversational AI,
no-subscription fee,
large language model,
troubleshooting,
thread disappearance,
]
---
When you encounter the error of old threads suddenly disappear. This can happen when a new, unintentional file is created in `/jan/threads`.
It can be resolved through the following steps:
1. Go to `/jan/threads`.
2. The `/jan/threads` directory contains many folders named with the prefix `jan_` followed by an ID (e.g., `jan_123`). Look for any file not conforming to this naming pattern and remove it.