jan/docs/docs/getting-started/troubleshooting.md

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Troubleshooting	5

Jan.ai Troubleshooting Guide

Please note that 👋Jan is in "development mode," and you might encounter issues. If you need to reset your installation, follow these steps:

Issue 1: Broken Build

As Jan is development mode, you might get stuck on a broken build.

To reset your installation:

1. Delete Jan from your /Applications folder

2. Delete Application data:

   # Newer versions
   rm -rf /Users/$(whoami)/Library/Application\ Support/jan
   
   # Versions 0.2.0 and older
   rm -rf /Users/$(whoami)/Library/Application\ Support/jan-electron
   

3. Clear Application cache:

   rm -rf /Users/$(whoami)/Library/Caches/jan*
   

4. Use the following commands to remove any dangling backend processes:

   ps aux | grep nitro
   

   Look for processes like "nitro" and "nitro_arm_64," and kill them one by one with:

   kill -9 <PID>